FAQ

24/7 Available In Pittsburgh, PA

Request Service

2-Hour Advanced Reservation Required

Frequently Asked Questions

Can you pick me up now?

EZ-Transit requires a 2-hour advanced reservation. We are willing to accommodate immediate pickups and will charge an additional fee of $25 for any reservation made less than 2 hours before travel time.

Do you charge per mile or per minute or both?

Our base rates include up to 10 miles. Any mileage after the first 10 will be charged based on the odometer reading at the end of the trip. You can see our full rates on our Terms of Service page.

Does EZ-Transit charge more on holidays?

The following days are subject to additional fees:

New Year’s Eve and New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day and Black Friday (Day after Thanksgiving)
Christmas Eve and Christmas Day

Does EZ-Transit require a deposit?

All reservations require a deposit of not more than 20% of the quoted charter price. Please see our full Terms of Service for more information.

What about contract services?

EZ-Transit provides contract services to help employers get their employees to job sites. All contract services will be for a term of not less than 30 days.

Is this company regulated by the state of PA?

Yes, this company is regulated by the Public Utility Commission of PA and was issued PUC Number A-6424222

Does EZ-Transit charge for waiting time?

Yes, a wait time fee of $5.00 for every 15 minutes or any fraction thereof will apply when:

The driver is requested to wait for a customer at the destination.
The driver is requested to wait for a customer at any stop during the trip.
Upon arrival at the pickup location, our driver will wait for 20-minutes before the customer is charged a wait time fee.

Does EZ-Transit have Wheelchair accessible vans?

Yes, we do! There may be additional fees for larger vehicles, but we try our best to accommodate everyone.

How are tolls and other fees calculated?

EZ-Transit will add any additional expenses at the end of the trip, such as tolls, entrance, and parking fees.

Do you accommodate overnight trips?

Suppose any trips require the vehicle and driver to remain at the destination or any point en route to the destination overnight. In that case, the patron will be responsible for providing the driver with accommodations at an overnight facility and meals.

Are there any distance limitations?

Yes, service must begin in Allegheny County and end at a point in Pennsylvania.

FAQ